The Boss Show

Workplace wisdom with heart and humor

February 20, 2013

Customer Service – Who’s YOUR Customer?

Hard to imagine, but companies are just beginning to realize the bottom-line value of customer service.  Jim & Steve explore this irony – noting that everyone in the workplace has customers.  What should you be doing to keep your customers happy?  Plus, Jim & Steve pick a lawyer’s brain about the legality of denying employee breaks.  


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