The Boss Show

Workplace wisdom with heart and humor

January 29, 2018

Do You See Through the Lens of Process?

When things go wrong at work, what do we tend to do?  Blame someone.  That’s what the bad leader does, anyway.  The good leader asks, “What’s going on here that allowed failure to happen?  Are we setting people up for success? Does my team have the right resources, support, training, and processes? And are we consulting with the people who are actually doing the work?”


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