Do You See Through the Lens of Process?
When things go wrong at work, what do we tend to do? Blame someone. That’s what the bad leader does, anyway. The …
Best Practices & Principles
Macaroni and Cheese: a Metaphor
Ever made macaroni and cheese? You know a good recipe helps. And using that recipe as a foundation, but exercising creativity on …
How Accountable Are You? (2 of 2)
In the 2nd of two parts, Jim & Steve lay out “The Contract” – their model that defines what to pay attention …
How Accountable Are You? (1 of 2)
Accountability. Getting done what you say you’re going to do. To truly live up to your potential, you have to maximize your …
Six Best Words, Then Five
What are the six most important words a boss can say? How about the five most important words? The four … ? …
Communicating Like a Leader II
In Part 2: Your dog might understand your communication better than your coworkers. Because your body language and vocal tone drive what …
Communicate Like a Leader – Meaning What?
Leaders spend two-thirds of their day communicating. So if you want to develop as a leader, or advance your career, communication is …
Do Your Work Relationships Have Backbone?
We EXPECT our leaders to be supportive – compassionate, understanding, great listeners. But we don’t often expect leaders to effectively CHALLENGE others …
You Gotta Have Heart, Leaders
At work as in life, it’s ALL about relationships. If you want to have influence on others, if you want to leave …
The Power of Silence
How much silence can you tolerate? You’re in a 1-on-1 with a coworker – what percentage of the time spent together is …